Privacy Policy

This privacy policy sets out how Arrow Models uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Arrow Models may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
  • What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. All sensitive data including personal data, passwords and card payment information is securely encrypted and protected using advanced encryption technology known as Secure Sockets Layer (SSL). All sensitive data you transmit to us is encrypted thus preventing it from being used by hackers. No card details are held on our servers.

    Cookies

    A cookie is a simple text file that is stored on your computer, tablet or mobile device by our website server and only our server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what is in your shopping basket. A cookie does not give us access to your computer or contain any personally identifiable information about you, other than the data you choose to share with us.

    Cookies make websites work better

    Cookies are sent to your computer when you visit our website. On later visits, this data is then returned to our website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with a better service. We also use cookies for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations.

    Cookies do lots of other jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our website. Cookies make the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site and for example when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

    As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

    What to do if you don’t want cookies to be set

    If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. You can do this through your browser settings. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

    Please note that you will lose basic features and functionality if you choose to disable cookies.


    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@arrowmodels.com

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. In certain circumstances we reserve the right to charge a reasonable fee to comply with your request. If you would like a copy of the information held on you please write to: 10 Betton Business Park, Racecourse Road, East Ayton, Scarborough, North Yorkshire, UK, YO13 9HD.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


    Updated 1st June 2018