Delivery and Shipping Information
We provide fast and efficient delivery services to the majority of countries worldwide with same day despatch for priority and express orders subject to stock availability. You can choose from a range of delivery methods which take into account the value, weight and dimensions of your order.
If you wish to amend or cancel an order then you must contact us immediately before it is despatched, otherwise you will have to pay for the return of any unwanted items.
Orders are not shipped at weekends and public holidays. If there are any lengthy delays due to temporary stock shortages, etc. then we will advise you. We will always endeavour to get your order to you as quickly and as safely as possible. Orders for express delivery must be received before 1 p.m. Although the majority of express orders are delivered within the stated service period e.g. 24 or 48 hours, we will not be responsible for delays outside of our control e.g. weather, breakdowns, customs delays, the busy Christmas period, incorrect address details, etc.
Orders are delivered during normal working hours Monday to Friday. Unfortunately it is not possible to request a specific delivery time. Where Saturday delivery is offered then it only applies to orders placed before 1 p.m. on a Friday.
Many of our delivery services will require a signature on receipt. Please ensure that there is someone at home to take receipt of the delivery. If there is no one at home then a card will normally be left allowing you to arrange an alternative delivery time. If an order cannot be delivered and is returned to us then the customer will be liable for any re-delivery charges. If a shipment is lost due to the customer providing incorrect delivery address details then we will not be responsible for the loss.
Upon receipt of your order, please take great care to check that it is correct. You must inform us by telephone or email of any defective, damaged or missing products within 48 hours.
Prices are quoted for orders weighing up to 30 Kg actual or volumetric weight. Please contact us for a shipping quote for orders above 30 Kg. Due to their physical size and weight some International shipments may be subject to an additional delivery charge. We will contact you with details of the additional charge and you will be given the option to cancel or amend your order.
We offer FREE delivery for all complete orders over £100 to UK Mainland areas only, excluding the Scottish Highlands, Islands and Northern Ireland. This offer does not apply to the shipment of multiple or partial orders of less than £100 each. Please allow 3 to 7 working days for delivery. An additional payment will be required for any express or special delivery services.
Orders less than 2 Kg will normally be sent by Royal Mail post or standard parcels.
Please allow 3 to 7 working days for delivery depending upon location.
Express 24 and 48 Service
Normally a 24 hour next working day or 48 hour two working days service excluding weekends and public holidays. Some locations in the Scottish Highlands and Islands may take longer. An option is available for Next Day by 12pm depending on location.
Saturday Special Delivery
Only available for orders placed by 1 p.m. on a Friday. Not guaranteed for some remote locations.
Europe and International
Orders weighing up to 2 Kg are sent by standard Airmail or Royal Mail's Airsure priority tracked service for a faster service.
The most economical way to send orders weighing up to 30 Kg, taking from 2 working days to most European countries.
Delivery from 3 working days to Europe and destinations worldwide.
Our fastest delivery service from next working day to the USA, Canada and Europe and from 2 working days for the rest of the world.
Orders shipped to countries outside of the European Union may be subject to customs charges. These are in addition to our delivery charges and are the responsibility of the customer.
With the exception of Royal Mail post or standard parcels, all our shipping methods are tracked and customers are sent an email on the date of despatch.
Lost in Transit / Undelivered Orders
If an item is lost in transit then a replacement item may not despatched until investigations by ourselves and our carriers are complete. Depending upon the destination country and carrier it can take in the region of 30 days from the due date of delivery for undelivered orders to be returned to us.
All of our shipments are insured against loss or damage with the exception of Royal Mail standard post or Airmail which has a £32 insurance limit. We will not be liable for any claims above the limit of £32. Customers choose this shipping method at their own risk.
Please read the rest of our Terms and Conditions for further information.